Just a couple of days ago, Jason and I flew overseas yet again. This time traveling from Europe back to North America for a stay in the United States before we head back home to Canada. We've flown with Lufthansa Airlines quite a few times and have always had good experiences but this time we just had to share why we think it's so fantastic and what makes a Lufthansa flight stand out for us.
Our journey began in Warsaw, Poland. The first thing that happened was a flight delay. Since we were connecting in Frankfurt, we were worried because we only had a 2 hour layover there, which is generally just enough time to relax for a few minutes and then board your flight. We were also travelling with our adorable dog Cammy, who comes onboard with us :) and we were stressed enough as it was! Fortunately the flight was only delayed for a half hour, and from the time we boarded, the staff was nothing short of fantastic.
Customer service is where I feel a Lufthansa flight stands out.
The captain was very appologetic about the delay and during the flight, every single passenger who had a connection that they were going to miss due to this, was automatically booked for another flight to their destination! We thought, wow! Now that is customer service if we've ever seen it! This didn't actually affect us because we had just enough time to get to ours, in fact as we ran to board the next flight, they were getting ready to unload our luggage because they thought we weren't going to be there!!
Now we were feeling a little more stressed but ok as we start to taxi down the runway but almost as soon as we start, we're stopped! The captain informs us that they are experiencing 'technical' difficulties and are going to be delayed for more than an hour while the mechanics fix the problem. He appologizes for the delay but to make up for this inconvenience, flight attendants immediately went to work serving everyone drinks and snacks. Now we've been delayed onboard many times and let me tell you, it's not a given that staff will go to this length for you! Once airborne, again, anyone who could even Possibly experience a delay was automatically booked to another flight without having to worry about anything themselves.
Another thing that we saw and experienced was the way the staff handled the customers. They really went above and beyond their call of duty to provide great service. Whether it was an extra drink, to sitting down and speaking one on one with a customer about their upcoming flight and making sure to share with them in detail, all the knowledge that they knew about it.
Even through experiencing delays and general travel chaos, Lufthansa airlines are a cut above the rest in our opinion! Travel with them was as much of a pleasure as you can get when you're on a flight for over 9 hours straight!!
With a Lufthansa flight, you can expect to experience exceptional customer service with extremely friendly staff and also be rest assured that should something go wrong, that you are in good hands. This airline will without a doubt solve your problem for you and often before you'd even get the chance to do it yourself! Oh and I almost forgot...for airline food, it was pretty darn good! You definitely won't starve on a lufthansa flight and don't be surprised when you actually enjoy the meal!
Though Lufthansa airlines generally does cost a little bit more, if you're considering flying overseas, you won't be disappointed having chose it! For us, they are definitly worth that extra cost!
Happy travels!